COVID-19 Update

Coronavirus (COVID-19)


Protecting our Residents from Coronavirus (COVID-19)

At Scalabrini we are taking the threat of Coronavirus (COVID-19) very seriously.

The virus is new, which means there is no immunity to it. The World Health Organisation has declared Coronavirus (COVID-19) a pandemic, and evidence suggests the risk is greater in older people, aged 70 and over.

The virus is spread from person to person through close contact with an infectious person before or after they start showing symptoms; contact with droplets from an infected person through coughing or sneezing; or touching objects or surfaces (like doorknobs or tables) that have droplets on them from an infected person and then touching your mouth or face.

As the Coronavirus (COVID-19) situation evolves, we want to reassure you that we are implementing strict methods to prevent the virus entering our villages. Out of an abundance of caution, we ask that everyone within our villages and anyone visiting us abide by our rules.

In developing these rules and reviewing our practices daily, we are balancing the wellbeing of our residents. We know how important it is for residents to have family and friends visit. However, there may be a time in the future when we will need to lock-down one or more of our villages because of the evolution of the spread of the virus through the community; the visitor rules in place not providing adequate protection; or there is a lack of adherence to the visitor rules.

Of course, you will appreciate that no system is foolproof, and we are constantly reviewing our approach.

We very much appreciate the cooperation of residents, their families and our staff, and thank you for your community spirit and generosity of heart during these challenging times. With your help we can be more effective in minimising the risk of this infection entering our villages while maintaining a positive environment for all.   

To ensure you are kept informed of any updates at Scalabrini, we will communicate to the primary contact via email. Our most up to date communications can also be found on this webpage.

Visitors to our Villages

While we understand how important it is for our residents to stay connected to family and friends, following the recommendations from the Department of Health, we have implemented the following controls.

We ask that you DO NOT enter our villages if:

  • You or anyone living in your home have any cold or flu like symptoms, including cough, fever, runny nose, sore throat, body aches and/or fatigue.
  • You are in any doubt about whether you have contracted Coronavirus (COVID-19) or have been exposed to Coronavirus (COVID-19).
  • You, or anyone living in your home, has returned from overseas travel in the last 14 days.
  • You are under 18 years, accompanied or unaccompanied by an adult.

If visiting, we ask that you:

  • Observe the restricted visiting hours of:
    • Monday to Friday - 10:00am - 4:00pm
    • Saturday - 10:00am - 2:00pm by APPOINTMENT ONLY
    • Sunday - No visitors
  • Enter and exit via the designated single entry/exit point and complete a Visitor Entry Form.
  • Engage only with the person you are visiting.
  • Ensure a maximum of 2 visitors per day. These visitors must be from your nominated visitor list only.
  • Keep the duration of the visit to a maximum of 1 hour, unless special circumstances apply, and access is approved by the Village Manager with conditions. Special circumstances include visiting a resident who is in end of life care.
  • Only conduct your visit in the resident’s room, outdoors, or in a specific area designated by the village.
  • Do not conduct your visit in communal areas where the risk of transmission to residents is greater.
  • Avoid touching, hugging or kissing and adopt social distancing practices allowing 1.5 metres distance from any person.
  • Abide by the Scalabrini Visitor Policy.

We acknowledge that the measures outlined above will mean that you have less time with your family member or friend in our village. We encourage you to maintain contact with residents by phone and other social communication apps. We are currently implementing iPads across our villages as this will become a feature of communications between residents and families.

Visitor vaccination requirements:

  • From 1 May 2020 all visitors to residential aged care services must provide evidence of having been vaccinated for influenza.
  • From that time, unless you can provide such evidence, you will not be permitted to enter our villages.

Symptoms to watch out fo:?

  • Coughing
  • Fatigue
  • Aches and pains
  • Fever
  • Sore Throat
  • Headache
  • Shortness of breath
  • If you are experiencing these symptoms, we recommend you contact your GP practice

Maintain good hygiene:

  • Wash your hands regularly.
  • Use hand sanitiser to thoroughly clean your hands before you enter the village.
  • Cough / sneeze into your elbow or even better, into clean tissues, ensuring that you dispose of them immediately and cleanse your hands.

Resident Considerations

Social Leave

The most current social distancing measures announced by the Prime Minister are intended to prevent social gatherings, including gatherings at home. In the context of these new measures and the rapid rise in the spread of the virus, we strongly recommend that residents should not leave the village unless for the purposes of attending a necessary health appointment.

If a resident leaves the service for any reason, we strongly recommend that the principles described above are followed and you must ensure in any case that you follow the guidance rules announced by the Prime Minister.

You will be asked to complete a Social Leave Form so that staff can assess the level of risk your outing may create. In order to protect other residents and staff at the village, if the leave is requested for any activity other than a necessary health appointment, the resident will be confined to their room for 14 days after returning to the village.

Village Activities

It is also with regret that we have had to put some activities on hold:

  • Visits by non-clinical therapists, entertainers and performers
  • Visits by any groups, including schools, kindergartens, day care or mothers’ groups
  • Community events which bring groups from the local community into the home
  • All bus outings
  • Church services

Our staff with the guidance of our Village Managers and wellbeing team are implementing many alternate lifestyle programs and activities within the villages to ensure residents remain engaged and connected.

Other Measures in Place

  • The Scalabrini Executive and Village Managers meet daily to discuss current and emerging issues, effectiveness of existing and planned controls, communication and likely future controls.
  • We enforce staff and volunteer self-isolation rules for 14 days after returning from overseas. This rule also applies if the staff member or volunteer lives with someone who has travelled overseas or receives visitors from overseas.
  • Staff and volunteer education to avoid physical contact with others (other than residents) and maintain good hand hygiene by regularly washing hands and/or applying hand sanitizer.
  • Reviewing our infection management practices, such as isolating infectious people and applying standard precautions to prevent transmission and minimise the risk of infection spreading.
  • Ensuring we have appropriate quantities of personal protective equipment to be used in the event of an outbreak, including ensuring staff are aware of, and up to date with our processes in managing an outbreak situation.
  • Contractor management to ensure that their practices are aligned with Scalabrini.

Frequently Asked Questions

To date, no residents at Scalabrini have been diagnosed with Coronavirus (COVID-19).

If there is a positive Coronavirus (COVID-19) diagnosis, we will inform residents and families.

We will immediately execute the outbreak management processes and work with the local Public Health Unit in relation to the Coronavirus (COVID-19) measures. 

There is no advice that suggests residents need to move from their residential aged care home.

Our focus is on preventing infectious outbreaks in our villages and containing them if an infectious outbreak occurs.

The staff member will be required to self-isolate until medical clearance is received.

All residents and staff will be monitored closely and tested as required. We will involve the Public Health Unit.

We are not aware of any such instances.

The Department of Health is closely managing contact tracing where there is a positive diagnosis of Coronavirus (COVID-19) and proactively contacting people who have been in contact with the diagnosed person.

We do and are in regular contact with our suppliers regarding our stock requirements.

We will provide regular updates to residents and the person listed as the Primary Contact by way of email. You can also find updates on this webpage.  

We ask that the Primary Contact forward all communication to relevant family members and friends.

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties.

If you have fever, cough and difficulty breathing, seek medical care early.

Stay Informed

Help Stop The Spread

Good Hygiene Starts Here

Older Australians

Social Distancing

Recent Traveller

COVID–19: Identifying the Symptoms





Symptoms range from mild to severe

Gradual onset
of symptoms

Abrupt onset
of symptoms









Sore Throat




Shortness of Breath








Aches & Pains








Runny or
Stuffy Nose







Sometimes, especially for





Adapted from material produced by WHO, Centers for Disease Control and Prevention