COVID-19 Response



Visitor guidelines

We are delighted to welcome families back to see their loved ones.  Please refer to the guidelines for visitation below. 

  • Two (2) visitors per day can attend by appointment, provided they have not been to any stay at home area in the last 14 days.
  • Visitors aged 12 years and over are able to visit if they are fully vaccinated and their second dose was received at least 14 days prior to their visit.
  • Children under 12 will not be able to enter the village.
  • Visits are by appointment. To make your appointment just click on the Visitor Appointment Calendars button below.
  • Visits should be in the resident’s room or COVID safe area designated by the Village Manager.
  • Prior to entry, visitors are required to undergo a temperature check, present evidence of their COVID-19 swab result and their COVID-19 vaccination certificate, carefully read the daily COVID-19 Bulletin, complete a declaration form and check-in via the Service NSW app.

Staff and visitors must wear a surgical mask while in the village. 

Please maintain 1.5 metres physical distance from others and ensure good hand hygiene at all times. 


Visitors will not be able to enter the village if they:

  • have been to any close, casual or monitor for symptoms locations in NSW OR Victoria, Queensland, and the Australian Capital Territory OR New Zealand in the last 14 days.
  • have been in a stay at home area in the last 14 days and are not an essential visitor.
  • have COVID-19 symptoms.
  • are a close contact of a person with confirmed COVID-19 and are within their isolation period.
  • live in a household with a person who is currently isolating.
  • are waiting for a COVID-19 test result.
  • live in a household with a person who is currently self-isolating.
  • are waiting for a COVID-19 test result.

Please refer to the latest advice for aged care facilities

Wearing a face mask

The main value of wearing a mask is to protect other people. If used correctly, masks may prevent sick people from infecting others. 

If you are unknowingly infected, wearing a mask will reduce the chance that you pass COVID-19 on to others. 

Even if you are wearing a mask, stay 1.5 metres away from others. 

Tips on wearing a face mask

  • Wash or sanitise your hands before putting on or taking off your mask.
  • Ensure the mask covers your nose and mouth and fits snugly under your chin, over the bridge of your nose and against the sides of your face.
  • Refrain from touching the front of your mask while wearing or removing it.
  • Do not allow the mask to hang around your neck or under your nose.
  • Do not reuse single-use masks.


Residents leaving the village

From 11th October, residents not under stay at home orders:

  • are permitted to leave the facility and attend small family gatherings but must abide by the current Public Health (COVID-19 Additional Restrictions for Delta Outbreak) Order (No 2) 2021
  • must not go into an area that is currently under a stay at home Order

COVID-19 vaccine information

There are two COVID-19 vaccines currently available in Australia: Pfizer and AstraZeneca. For both vaccine types, you will need two doses at two appointments to complete the vaccination.

The benefits of being vaccinated:

  • People who are vaccinated are at significantly less risk of getting COVID-19 or becoming seriously ill or dying if they do get COVID-19.
  • Even if they do get COVID-19, people who are vaccinated are less likely to spread the virus to others.
  • Every time someone gets vaccinated, they add to the number of vaccinated people in the community who are protected from getting COVID-19. This makes it harder for the virus to spread. This is called herd immunity.
  • As more people get vaccinated, it will not only prevent the COVID-19 virus from spreading and replicating, it will also prevent it from mutating, as we are seeing with the different strains such as the Delta variant.
  • Finally, vaccines are perhaps the best hope for ending the pandemic. So let us all do our bit to protect ourselves, our loved ones, our communities, and the nation!

Information videos

WHO’s Science in 5 on COVID-19: Vaccines, variants and mass gatherings

How much protection does the current batch of COVID-19 vaccines provide us?

WHO’s Science in 5 on COVID-19: vaccines, variants & doses

If you have already had COVID-19 do you still need both doses of the vaccine? Do these vaccines protect you against infection? Do they protect us against variants? WHO’s Dr Katherine O’Brien answers these questions.

WHO’s Science in 5 on COVID-19: Which vaccine should I take and what about side effects?

If you have the choice of more than one vaccine and are wondering which one to take and how?

WHO’s Science in 5 on COVID-19: vaccines, pregnancy, menstruation, breastfeeding and fertility

What is the guidance for vaccination of women with breastfeeding infants, women who are pregnant or planning to get pregnant and women who are menstruating? What about vaccines and fertility? WHO’s Dr Soumya Swaminathan explains in Science in 5.

WHO's Science in 5 on COVID-19: Vaccine myths vs science

WHO’s Dr Katherine O’Brien busts some vaccine myths related to infertility, DNA and composition of vaccines.

WHO’s Science in 5 on COVID-19: Vaccine dosage

How far apart should the doses of vaccines be? What if I miss my second dose? Can I get two doses from two different manufacturers? How was safety of vaccines ensured?

WHO's Science in 5 on COVID-19: Vaccines, variants & herd immunity

As new variants emerge people are wondering if they should wait until a more efficacious vaccine is available or if they should go ahead and get vaccinated now? Answering your questions on COVID-19 vaccines and variants.

WHO’s Science in 5 on COVID-19: Vaccines explained

If you have had COVID-19, should you still get vaccinated? Why are we not vaccinating children under 16? WHO’s Chief Scientist Dr Soumya Swaminathan explains these and other vaccine related questions.

Do the current batch of approved COVID19 vaccines protect us from the Delta variant?

What is the level of protection? If you can still get infected even after being fully vaccinated, then why should we vaccinate?

COVID-19 vaccines development time

This video describes how COVID-19 vaccines have been able to safely be developed and rolled out quicker than other vaccines

COVID-19 vaccination – How vaccines work

This video describes how vaccines work in the body after you receive a vaccination.

COVID-19 vaccines – TGA approval process

This video explains the complex process that the Therapeutic Goods Administration goes through when assessing and approving vaccines.

Visiting hours

Monday to Friday

Appointments not required  from 9:00 am to 5:00 pm


Please speak with the Village Manager

Public Holidays

Please speak with the Village Manager

Visitor Rules of Entry

  • Do you or anyone living in your home currently have any of the following symptoms:
    • Fever (37.5oC or higher)
    • Sore throat
    • Runny nose
    • Shortness of breath
    • Loss of taste or smell
    • Cough
    • Headache
    • Fatigue
    • Body aches or pains
    • Diarrhoea
    • Nausea or vomiting
    • Loss of appetite
  • Have you or anyone currently living in your home:
    • Visited an area of concern in South Australia in the last 14 days? 
    • Returned from overseas in the last 14 days?
    • Visited any of the case locations identified by NSW Health?
    • Been in contact with someone who has received a positive test result for COVDI-19?
    • Been in contact with someone who is awaiting a test result for COVID-19?
    • Been in contact with someone who is suspected of having COVDI-19?
    • Been in contact with someone who may have been in contact with anyone who has or may have COVDI-19?

Measures in place to minimise risk

Scalabrini updates

Visitor Registration and Screening

Being Prepared

Staff Rules

Behind the Scenes Measures

Temperature Checks

COVID-19 status at our villages

COVID–19 symptoms

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.

Older people (60+ years of age, or 50+ for Aboriginal and Torres Strait Islander peoples) are more susceptible to getting sick with COVID-19. The risk of serious illness, and death, increases with age, particularly those who have chronic illnesses or who may have a weakened immune system. The Delta variant is however seeing a high percentage of younger people, including people in their teens and their twenties present to hospital and intensive care. 

Please get tested even if you have the mildest of symptoms and isolate until you receive the results. 

Most Common Symptoms

Less Common Symptoms

Serious Symptoms

Source: World Health Organisation 

COVID -19 myth busters

From the World Health Organisation (WHO)