COVID-19 Response



Protecting our Residents from COVID-19

We sincerely thank families for your patience, understanding and support while we navigate the ever changing COVID-19 situation. Our priority is to safeguard our residents and maintaining vigilance to prevent the virus from entering our villages is of utmost importance.

Visitor access as of Tuesday 2nd November:

  • Scalabrini Allambie Heights
  • Scalabrini Austral
  • Scalabrini Bexley
  • Scalabrini Chipping Norton
  • Scalabrini Griffith
  • The Village by Scalabrini

Visitor Entry Permitted by appointment and with specific Visitor Rules of Entry.

Please note, as directed by NSW Health, entry is not permitted by any person if they, or anyone currently living with them has, in the last 2 weeks:

  • travelled from South Australia;
  • returned from overseas;

Visitor compliance to the rules will be closely monitored by Scalabrini, and changes may be made at any time.

We will keep families informed with any changes.

Visiting Hours

Monday to Friday

10:00am to 4:00pm by appointment. 


10:00am to 2:00pm by special arrangement with the Village Manager.


Closed to all visitors.


Visitor Rules of Entry

  • One visit per resident per day by 1 visitor only. All visits must be pre-booked via the online booking system.
  • Unless special circumstances apply and access is approved by the Village Manager with conditions.
  • Do you or anyone living in your home currently have any of the following symptoms:
    • Sore throat
    • Fever (37.5oC or higher)
    • Cough
    • Sneezing / nasal congestion
    • Body aches and pains
  • Have you or anyone currently living in your home:
    • Travelled from Victoria?
    • Returned from overseas?
    • Visited any of the case locations during the time frames listed in the COVID-19 Bulletin?
    • Been in contact with someone who has contracted or suspected of having contracted COVID-19?
  • Visitors who answer yes to any of the above questions will be denied access.
  • Visitors will be required to undergo a temperature check on arrival at the village. If your temperature is 37.5 oC or higher, access will be denied.
  • Visitors must enter and exit via the designated single-entry point only.
  • Visitors must only engage with the resident nominated for the visit.
  • Visits must be conducted in an assigned area designated by the Village Manager.
  • Visitors are not able to partake in lifestyle activities or village church services or the rosery.
  • Visitors must practice good hand hygiene by sanitising hands before and during a visit.
  • Visitors are required to avoid touching, hugging or kissing and to adopt social distancing by allowing 1.5 metres distance from any person.
  • Visitors must not bring home cooked meals or cold foods such as salami, soft cheeses and other cured meats to the village.
  • The NSW Food Authority’s guidelines are stringent and intended to ensure effective food safety and food quality management for organisations providing food to individuals.
  • Adherence to all the Rules of Entry is important. If we are unable to ensure adherence to all the Rules of Entry, future requests for a visit may be denied.

Resident Considerations

Social Leave

We continue to recommend that residents should not leave the village unless for the purposes of attending a necessary health appointment.

If a resident leaves the service for any reason, they / their representative will be asked to complete a Social Leave Declaration Form so that staff can assess the level of risk the outing may create.

To protect other residents and staff at the village, if the leave is requested for any activity other than a medical appointment, the resident will be required to isolate in their room for 14 days after returning to the village.

Village Activities

We continue to place the following activities on hold:

  • Visits by groups, including schools, kindergartens, day care or mothers’ groups.
  • Community events which bring groups from the local community into the home.

Many wonderful lifestyle programs and activities are in place to ensure residents remain engaged.

Measures in Place to Minimise Risk

  • Weekly meeting by the Executive and Village Managers to discuss current and emerging issues, effectiveness of existing and planned controls, communication and likely future controls.
  • Limiting the number of people coming into the village at any one time.
  • Screening every staff member for ‘fitness to work’ before each shift.
  • Staff COVID-19 testing and self-isolation rules for 14 days if the staff member is feeling unwell or has been exposed to a positive COVID-19 case.
  • Ongoing staff education to emphasise the importance of social distancing both in the workplace and at home and to maintain good hand hygiene by regularly washing hands and/or applying hand sanitiser at all times.
  • Stringent infection management practices and outbreak management protocols in place.
  • Ensuring we have appropriate quantities of personal protective equipment to be used in the event of an outbreak, noting this is difficult with Government imposed supplier restrictions in place.
  • Contractor management to ensure practices infection management strategies are aligned with Scalabrini’s.

Scalabrini Updates

New Rules

Visitor Registration and Screening

Being Prepared

Staff Rules

Behind the Scenes Measures

Temperature Checks

Important Precautions

Public Health Order: Flu Vaccine

COVID-19 Status at our Villages

Australian Government Resources

Scalabrini endorses the use of the Australian Government’s COVID Safe app and encourages families and staff to download it.

Find out how the Australian Government is monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms. You can also keep an eye on the latest official medical advice and case numbers.

Download the “Coronavirus Australia” government app.

Join the Government Whatsapp Channel on your mobile device.

Stay Informed

Older Australians

Social Distancing

Government Websites

Click icon to view

COVID–19 Symptoms

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.

Most Common Symptoms:

  • fever
  • dry cough
  • tiredness

Less Common Symptoms:

  • aches and pains
  • sore throat
  • diarrhoea
  • conjunctivitis
  • headache
  • loss of taste or smell
  • a rash on skin, or discolouration of fingers or toes

Serious Symptoms:

  • difficulty breathing or shortness of breath
  • chest pain or pressure
  • loss of speech or movement

Source: World Health Organisation 

COVID -19 Myth Busters

From the World Health Organisation (WHO)

Special arrangement on Saturday is reserved for visitors who are unable to attend Monday to Friday due to work or other commitments.

Appropriate Evidence Includes:

    • a statement or record from a health practitioner; or
    • an immunisation history statement available from Medicare online; or
    • the Express Plus Medicare mobile app